What should I do if my Samsung phone is stuck on the “Samsung” logo?

If you’re experiencing your Samsung phone getting stuck on the logo screen, you can try a few initial troubleshooting steps to hopefully resolve the issue. Here’s what you can do:

1. Force Restart:
2. Press and hold the power button and volume down button simultaneously.

3. Keep holding the buttons until your phone restarts (it might take around 10-15 seconds).

4. Boot into Safe Mode:

5. Turn off your device.
6. Press and hold the volume down button, then turn on your device.

7. Keep holding the volume down button until the “Safe Mode” text appears at the bottom left corner of the screen.

8. Wipe Cache Partition:

9. Turn off the phone.
10. Press and hold the volume up button, the power button, and the Bixby button (if your device has one).
11. When the Android logo appears, release all buttons.
12. Use the volume buttons to navigate to “Wipe Cache Partition,” then press the power button to confirm.
13. Once the process is complete, select “Reboot system now.”

It can be really distressing when your Samsung phone is stuck on the logo screen. Here are some effective methods that can help:

1. Check for Software Glitches: Hold the power button and volume down button together to force restart your device. This can often rectify minor software issues causing the freeze.
2. Check for Hardware Issues: Sometimes, a hardware problem like a loose connector might be causing the issue. Gently tap the back of your phone to ensure all internal elements are in place.
3. Reboot into Safe Mode: This helps identify if any third-party app is causing the issue.
4. Turn off the device, then restart it.
5. As soon as the Samsung logo appears, press and hold the volume down button.
6. Release the button when the safe mode text appears in the lower-left corner of the screen.

My Samsung phone faced a similar problem recently. My approach to resolving it involved a few different steps. Here’s what I tried:

1. Soft Reset: This method involves simply holding down the power button for about 10 seconds until the device restarts. It’s a quick way to clear minor glitches.
2. Safe Mode:
   • For entering Safe Mode, turn off your phone.
   • Hold the power button until the Samsung logo appears, then let go.
   • Now, press and hold the volume down button immediately after releasing the power button until the device boots.
3. Factory Reset via Recovery Mode:
   • Turn off the phone.
   • Press and hold the volume up button, the power button, and the Bixby button together until the Android logo appears.
   • Use the volume buttons to highlight “Wipe Data/Factory Reset” and press the power button to select it.

Note: Factory reset will erase all the data on your phone, so if possible, back up your data first.

I’ve assisted many friends with similar issues where their Samsung phones got stuck on the boot logo. Here’s a method that has worked well according to my experiences:

1. Reboot into Recovery Mode:
2. First, power off the phone completely.
3. Press and hold the volume up, power, and Bixby buttons together until you see the Samsung logo.
4. Navigate to ‘Wipe Cache Partition’ using the volume buttons, select it with the power button, and follow the instructions on the screen.
5. Once complete, select ‘Reboot System Now.’
6. Using Samsung Smart Switch: Download and install Samsung Smart Switch on your computer.
7. Connect your phone to the computer via USB cable.
8. Follow the on-screen instructions to back up your data.
9. Use Smart Switch’s software update feature to reinstall the device’s firmware.
10. Seek Professional Help: If none of these methods work, visit a Samsung service center as it could be a deeper software issue or a hardware fault.