Why does my PS4 cannot obtain an IP address, and what could be causing this issue?

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Why does my PS4 cannot obtain an IP address, and what could be causing this issue?

I recently encountered a frustrating problem with my PlayStation 4 where it simply cannot obtain an IP address. Every time I try to connect it to my home network, I get an error message about the IP address not being obtained. This issue is preventing me from accessing online features, playing multiplayer games, and even downloading updates. I’m not sure what exactly is causing this problem, but it seems to persist regardless of whether I’m using a wired or wireless connection. I’ve checked my router settings multiple times and ensured that everything is set up properly, yet my PS4 still won’t connect properly. Has anyone else faced a similar issue, and what might be the underlying cause of this failure to obtain an IP address?

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7 Answers

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I had a similar problem with my PS4, and it turned out to be a simple fix. Sometimes the router could be overwhelmed or need a simple reset. Try these steps:
1. Unplug your router for about 2 minutes.
2. Plug it back in and wait for it to fully restart.
3. Reconnect your PS4 to the network.

This often resolves the issue because it refreshes the connection and IP assignment processes.

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In my experience, IP address issues with the PS4 can sometimes be tied to DHCP settings on your router. Here’s what I suggest:
1. Log into your router’s settings page (usually found by entering your router’s IP address in a web browser).
2. Look for the DHCP settings and ensure that DHCP is enabled.
3. Reserve an IP address for your PS4 if your router allows for IP reservation or static IP assignment.
4. Restart both your router and PS4 after making these changes.

Changing these configurations helped in resolving the problem where the PS4 can’t get an IP address properly.

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When my PS4 could not obtain an IP address, I found that temporarily turning off the PS4 and unplugging it from the power source helped. Here is a short overview:
– Turn off the PS4 completely.
– Unplug it from the power source.
– Leave it unplugged for about 5 minutes.
– Plug it back in and turn it on.

This power cycle often clears any residual network issues that might prevent the PS4 from obtaining an IP address.

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For me, it was an issue with the DNS settings on the PS4. Here’s what I tried:
1. Go to “Settings” on your PS4.
2. Navigate to “Network” and choose “Set Up Internet Connection.”
3. Select “Custom” and follow the prompts until you get to the DNS settings.
4. Use a public DNS like Google’s (Primary: 8.8.8.8, Secondary: 8.8.4.4) or OpenDNS.

This change allowed my PS4 to finally connect by resolving the IP address issue.

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If the above points don’t work, here is a more technical approach involving manual IP configuration:

  1. Determine your network’s IP range (e.g., if your router’s IP is 192.168.1.1, your network is 192.168.1.x).
  2. Set a static IP for your PS4.
  3. On your PS4, go to “Network” settings.
  4. Choose “Setup Internet Connection,” then “Custom.”
  5. Use a LAN cable if possible.
  6. Choose “Manual” for IP Address Settings:
    • IP Address: Choose an IP that is not in use, like 192.168.1.50.
    • Subnet Mask: Typically 255.255.255.0.
    • Default Gateway: Your router’s IP (e.g., 192.168.1.1).
    • DNS Settings: Use your ISP’s DNS or a public DNS.

This method ensures your PS4 has a distinct and static place within your home network, preventing conflicts and connection issues.

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Another possibility is that there may be a MAC address filter set on your router, which might block your PS4’s connection. Check the following:
1. Access your router settings.
2. Locate the MAC address filtering option.
3. Ensure that either your PS4’s MAC address is added to the allowed list or that MAC filtering is disabled.

This approach worked for me when my PS4 was being blocked from obtaining an IP address.

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I’ve encountered a similar challenge with my console. It’s often a matter of network congestion or interference. Consider these points:
– Make sure your PS4 is not too far from the router if using Wi-Fi. The further it is, the weaker the signal and the more likely you’ll encounter issues.
– Check for other devices that may be hogging the bandwidth. Streaming movies, large downloads, and other gaming systems can max out your network capacity.
– Try changing the Wi-Fi channel on your router to avoid interference, especially if you live in a densely populated area with many overlapping networks.

After optimizing my network’s load and managing device connections, my PS4 started connecting without any more IP address issues.

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