Why is my Kindle Touch touchscreen not working?

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I’ve been experiencing a frustrating issue with my Kindle Touch recently – the touchscreen is not working as it should. When I try to navigate through my library or type on the on-screen keyboard, the device either doesn’t respond at all or responds intermittently. Sometimes I’ll tap on a book or a setting, and nothing happens. At other times, it might take several taps for the Kindle to register my touch. It feels like the responsiveness varies greatly, and there are no obvious signs of damage to the screen. I’ve checked to make sure my fingertips are clean and that there’s nothing on the screen that could obstruct the touch sensors. I’m starting to wonder if this is a common problem with Kindle Touch devices and if others have encountered the same issue. Can anyone share insights into why my Kindle Touch touchscreen is not working and if this is indicative of a deeper issue with the device’s hardware or software?

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Your problem seems pretty common among Kindle Touch users. I had the same issue a while ago, and turns out some dust or moisture on the screen was disrupting its functionality. Here’s what I did:

  1. Clean the Screen: Gently wipe the screen with a microfiber cloth. Make sure there’s no dirt or moisture on it.
  2. Calibrate Touchscreen: Sometimes recalibrating your touchscreen can help. Unfortunately, Kindle doesn’t support manual calibration, but a restart can realign the sensors.
  3. Update Software: Make sure your Kindle software is up to date. Sometimes bugs in the software can cause touchscreen issues.

If none of these steps work, you might have a hardware issue, which could require professional repair.

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I’ve faced a similar issue with my Kindle Touch in the past, and found that a simple restart helped. Here’s what I did:
1. Press and hold the power button for 40 seconds until the device turns off.
2. Turn it back on by pressing the power button again.
This resolved the issue for me, but if it persists, it might indicate a deeper problem, possibly with the software.

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It sounds to me like the issue with your Kindle Touch touchscreen not working might be due to a calibration problem or maybe even a software glitch. I remember my uncle had a similar issue, and these steps helped him:

  1. Restart the Kindle: Press and hold the power button until it turns off, then power it back on.
  2. Check for Updates: Ensure your Kindle Touch has the latest software update.
  3. Perform a Hard Reset: Go to Settings > Device Options > Reset to Factory Defaults.

If after trying all these your screen isn’t responsive, it might be a deeper technical issue possibly related to the hardware.

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I’ve encountered this problem before, and it was immensely annoying. The key thing I discovered is patience and thoroughness in troubleshooting. Here’s what might help:

  1. Complete Device Restart: Press and hold the power button for at least 20 seconds.
  2. Clean the Device: Even the slightest smudge can affect the touchscreen’s sensitivity. Use a lint-free, slightly damp cloth to clean it thoroughly.
  3. Battery Check: Ensure the battery is charged. An inadequate power supply can sometimes cause touchscreens to malfunction.
  4. Software Check: Verify that your Kindle’s software is up-to-date. Go to Settings > Device Options > Update Your Kindle.

Sometimes a comprehensive approach can pinpoint the actual problem area more effectively.

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To approach the issue with your Kindle Touch touchscreen not working, you might need to consider both the software and hardware possibilities. Here’s an extensive checklist:

  1. Restart the Device: Press and hold the power button for 40 seconds.
  2. Check for Updates: Connect to Wi-Fi and go to Settings > Device Options > Update Your Kindle.
  3. Clean the Screen: Use a soft, dry cloth to clean the screen meticulously.
  4. Reset the Device: Go to Settings > Device Options > Reset to Factory Defaults.
  5. Remove Magnetic Covers: If you use a magnetic cover, remove it. Sometimes, they can interfere with the screen.
  6. Charge Fully: Ensure the device is fully charged before further troubleshooting.
  7. Test in Safe Area: Move to an area free from potential wireless interference like routers or microwaves.
  8. Inspect for Damage: Check if there are any visible cracks or damage to the screen.
  9. Consult Customer Support: If none of the above work, it may be time to reach out to Amazon customer support for a deeper inspection.

This comprehensive strategy should help you narrow down the exact cause of the malfunction.

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