Why does my JBL won’t turn on and takes no charge after failed to update firmware?
I recently attempted to update the firmware on my JBL speaker, but the process didn’t go as planned. Now, my speaker won’t turn on at all, and it seems to take no charge. Before the failed firmware update, everything was working perfectly fine. I’ve tried different charging cables and power sources, but nothing seems to work. The LED lights won’t even blink to indicate that it’s charging. It’s really frustrating because the speaker is relatively new and I depend on it for daily use. Why is this happening, and what is causing my JBL to completely shut down and not charge after the firmware update failure?
10 Answers
When I encountered this problem, leaving the speaker connected to a power source for an extended period helped. Disconnect your JBL speaker from any power source and let it sit for about 30 minutes. Then, reconnect it to a charger and leave it plugged in for at least 2-3 hours. Check periodically to see if any lights indicate charging. This approach might work if the battery was completely drained during the firmware update.
If your JBL speaker is still under warranty, contacting JBL customer support could be the best course of action. Explain to them that your device became unresponsive after a failed firmware update. They may ask you to send the speaker in for warranty repair or offer additional troubleshooting steps. This way, you might get a replacement unit or have the issue fixed professionally.
Occasionally, the firmware update failure makes the device unresponsive or ‘bricks’ it. In such cases, contacting JBL’s authorized service centers is recommended. Provide all the details about the firmware update failure, and they can guide you through the next steps. They might offer a firmware reload, perform advanced repairs, or suggest a replacement, ensuring your speaker is back in working order.
The firmware might be corrupted due to the failed update, which can cause the speaker to become unresponsive. Performing a factory reset can sometimes resolve these types of issues. To reset your JBL speaker, press and hold the Volume Up (+) and Play/Pause buttons at the same time for about 10 seconds. Continue holding until the device shuts off and restarts. If the speaker powers back on and begins to charge, the reset was successful. If not, you may need to contact JBL customer support for further assistance.
In some cases, the problem might be with the charging equipment rather than the speaker. Make sure your charging cable and adapter are functioning correctly. Try using a different cable and adapter, and plug the charger into a different power outlet. Also, check the charging port on your speaker for any dust or debris that might be preventing proper charging. Simple troubleshooting steps like these are often overlooked but can sometimes resolve the problem quickly.
You might want to consider performing a soft reset to clear minor software glitches. Here’s how: disconnect the speaker from any power source and leave it off for about 30 minutes. After this, press and hold the power button for 20-30 seconds. Then, reconnect the speaker to a power source and try turning it on. This simple step might help in resolving the issue.
Sometimes, re-downloading and reattempting the firmware update can solve the issue. Download the latest firmware update file from the official JBL website, making sure it’s a reliable source. Follow the exact instructions again to update the firmware, ensuring there are no interruptions during the process. This careful reinstallation can sometimes fix the problem.
Many users have faced similar issues after failed firmware updates. One solution that has worked for some involves manually reloading the firmware. Download the latest firmware version from the JBL website, connect your speaker to your computer using a USB cable, and launch the update software. Follow the on-screen instructions to reload the firmware. This process can sometimes revive your speaker and restore its ability to charge.
I had success by leaving the speaker turned off for an extended period, which allowed any residual power to drain completely. Disconnect it from all power sources and leave it off for 24 hours. After this full day, reconnect the charger and attempt to power it on. While this method didn’t work for everyone, it was successful for some users who experienced similar issues.
I found that trying to charge the speaker using a different power source helped in my case. Connect the speaker to your laptop using a USB cable, ensuring your laptop is plugged into a power source as well. Leave it connected for about an hour and then attempt to turn it on. This unconventional method surprisingly worked for my speaker, and it started charging normally.