Why can’t I hear my phone calls unless I put it on speaker?

Question

33 viewsDecember 13, 2024Phone

Abigael

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I’ve been experiencing a frustrating problem with my phone calls recently. Whenever I receive or make a call, I can’t hear the person’s voice on the other end unless I put the phone on speaker mode. This issue is making it difficult for me to have private conversations or take calls in noisy environments. I’m not sure if this is a hardware problem with my phone’s earpiece or if there’s an issue with my phone’s software settings. I’ve tried adjusting the volume and checking for any debris obstructing the earpiece, but nothing seems to work. It’s becoming quite inconvenient, and I’m not sure what steps to take next.

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7 Answers

Kiona · Answer 1 · 2025-01-08T04:40:38+00:00

I faced a similar problem, and it turned out the earpiece was clogged. Dust or lint can block the sound. Gently clean the earpiece with a soft brush and a little rubbing alcohol on a cotton swab. However, if cleaning doesn’t resolve the issue, consider getting the earpiece examined or replaced by a technician.

Leni · Answer 2 · 2025-01-06T13:13:49+00:00

A software glitch might be to blame for this issue. Try the following steps:
1. Restart your phone to clear any minor bugs.
2. Ensure the volume for calls is turned up in your sound settings.
3. Check for and install any available firmware updates, as new updates often contain bug fixes.

Nikolle · Answer 3 · 2025-01-04T17:26:27+00:00

Try using different communication apps for making calls. Sometimes, the default call app can be the problem. Use apps like WhatsApp, Viber, or Facebook Messenger. If you can hear calls through these apps, the issue likely lies within your default call app. Clear the app cache or reinstall the app to see if that resolves the issue.

Berne · Answer 4 · 2025-01-01T13:10:50+00:00

It can be an audio IC (Integrated Circuit) problem, which requires professional inspection. Here’s a course of action:
1. Backup your data.
2. Visit an authorized service center.
3. Have a technician perform a comprehensive hardware diagnostic to identify the issue.

Annick · Answer 5 · 2024-12-30T17:06:21+00:00

You might need to reset your network settings, as issues in these settings could affect call audio. Here’s how:
1. Go to Settings > General management.
2. Tap on Reset > Reset network settings.
3. Confirm by clicking Reset settings. This operation will revert Wi-Fi, mobile data, and Bluetooth settings to their default states.

Kaili · Answer 6 · 2024-12-20T02:57:07+00:00

It sounds like your phone may be stuck in headphone mode, which commonly happens if the headphone jack is dirty or malfunctioning. To resolve it:
1. Insert and remove your headphones a few times.
2. Carefully clean the headphone jack with a small brush or compressed air.
3. Restart your phone. If the problem persists, contact technical support for further assistance.

Vedra · Answer 7 · 2024-12-19T15:02:25+00:00

A defective proximity sensor might be causing this problem. The sensor should deactivate your screen when the phone is held to your ear and reactivate it when moved away. Test the sensor using a flashlight or diagnostic tools available in your phone settings. If the sensor is faulty, replacement may be necessary.