Why am I experiencing no sound or mic during calls only?
Lately, I’ve been encountering a frustrating issue with my smartphone. Whenever I make or receive calls, I can’t hear the other person, and they can’t hear me either. There seems to be no sound or mic functioning during calls only. This problem is puzzling because everything else works perfectly fine. My phone’s speaker plays music and videos clearly, and voice recordings come out just fine, so the hardware doesn’t seem to be the issue. I’ve checked the volume settings and ensured that nothing is muted. This problem persists despite restarting my device multiple times. I’m at a loss as to why this specific issue is happening only during calls and would really like to understand what could be causing it.
4 Answers
It’s essential to explore network configuration settings. Begin by resetting network settings to their default state. If no improvement occurs, inspect whether recent updates or app installations may be interfering with microphone functionality during calls. Identify and temporarily disable or uninstall these apps. Finally, if troubleshooting seems overwhelming, consult your phone’s customer support for assistance. They offer more advanced diagnostic options and guidance. If all troubleshooting fails, authorized service centers provide professional repairs to diagnose any underlying hardware or software issues.
You may want to see if any Bluetooth devices are inadvertently connected to your phone. It’s possible that the audio is being routed elsewhere, like a pair of headphones or your car’s Bluetooth system. Try disconnecting any Bluetooth devices and then make a call to check if the issue is resolved. Alternatively, network issues may be to blame. Poor network conditions can sometimes lead to call audio not functioning as expected. Making calls in an area with better coverage or enabling Wi-Fi calling might help. Also, check the headphone jack for debris or damage; sometimes lint can trick your phone into thinking headphones are plugged in.
Let’s consider a deeper dive into software issues. Begin with a full hardware inspection to ensure the microphone and speaker are clean and unobstructed. Use a soft brush or compressed air for cleaning. If this doesn’t resolve the issue, boot your phone into Safe Mode. This disables third-party apps, helping you determine if any of them are causing the problem. If the call audio works in Safe Mode, recently installed apps may be the culprit, and you can uninstall them one by one. Should all else fail, performing a factory reset after backing up your data might be necessary. This drastic step will return your phone to its original state and eliminate any problematic software changes.
The first thing to check is the simplest: your volume settings. It’s possible that the call volume is turned down or muted. Also, investigate the phone’s sound settings to confirm that nothing is amiss. Sometimes, an easy fix like tweaking the volume can solve the problem. If that doesn’t work, ensure your phone’s operating system is up to date. Updates often include patches for known issues. Lastly, verify the microphone permissions in your phone settings to see if the phone app has the necessary access to function properly.