What should I do if I dropped my phone on the floor, the screen became black but it’s still working?

If the phone’s screen turned black after a drop, it might still be mechanically functional. Consider these steps:
1. Force restart the phone: Hold the power and volume down button simultaneously for about 10 seconds to see if the screen lights up again.
2. Use an external monitor: Try connecting your phone to a compatible TV or monitor using an HDMI adapter. This will help you understand if the issue is solely with the display or deeper within the phone.
3. Back up data: Connect your phone to a computer using a USB cable. Use file transfer options to back up your data. This step is crucial if the device needs professional repair.
4. Consult the experts: Visit a professional repair service. Explain the situation and let them inspect the screen and other components. A technician can diagnose the problem accurately and provide a targeted solution.

When I dropped my phone on the floor and the screen became black, I initially thought it was a goner. The first thing I did was to shine a flashlight on the screen at an angle. Surprisingly, I could still make out faint outlines, indicating the LCD was working but the backlight wasn’t. In such cases, try checking the brightness settings if you can navigate blindly or use voice commands to assist. You might also want to boot into recovery mode to see if the display works there. If nothing seems to help, your last resort would be contacting the manufacturer or visiting a certified repair shop. They can replace defective parts like the screen or backlight module.

Firstly, it’s important to stay calm and avoid panicking. When I dropped my phone and faced a similar issue, I immediately turned the device off to prevent any further damage. I tried the common power button and volume button press trick, but it didn’t work for me. So, I decided to check if the internal components were loose. Equipped with a small screwdriver set, I carefully removed the back cover (your phone model may vary). I then inspected the screen flex cables for any disconnections and reattached any that were loose. After reassembling the phone, I powered it on, and luckily, my screen was back to normal! You can try this if you’re comfortable with disassembling electronics, but if not, a technician’s help might be a safer bet.

1. Examine the device closely for any visible damage. Carefully look for any cracks or chips on the screen.
2. If the screen is intact, rule out a software issue by plugging your phone into a computer. iTunes or another software may recognize the device, indicating the screen problem is hardware-related.
3. Boot the phone in safe mode to determine if third-party applications are causing the issue. If the screen works, an app may be interfering.
4. If possible, access your phone’s display settings to adjust brightness or check for display driver updates. This might instantly remedy the problem.
5. If all else fails, take the phone to a certified technician who can open the device and inspect internal components for damage. Sometimes, the screen connector becomes loose, and fixing it can resolve the issue.

First, perform a soft reset. Hold down the power button and volume down button simultaneously for about 10-15 seconds. This action forces a restart and can sometimes resolve black screen issues. Secondly, if the screen remains black, try charging your phone for at least 30 minutes before attempting to turn it on again to rule out battery issues. Lastly, if these steps don’t work, connect your phone to a computer with USB debugging enabled, and access your files to back them up. You might need to seek professional repair services to fix any hardware damage causing the screen issue.