What should I do if my Samsung A5 dropped on back and screen is now black?

Question

23 viewsNovember 12, 2024Phone

Khari

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I’ve recently dropped my Samsung A5 on its back, and now the screen appears to be completely black. The phone was working perfectly fine before the accident, but immediately after it fell, the display turned off, and there is no visual response at all. Despite the screen being black, I’ve noticed that the phone still responds to power button presses and vibrates when I receive calls or messages. The touch functionality also seems to be unresponsive, and I’m worried about the potential damage that may have occurred internally. I’m not sure if it’s just the display that’s broken or if there could be additional issues with other parts of the phone. This is really frustrating as I cannot see anything on the screen, and I’m hoping to find out what steps I should take or what might be wrong with my phone.

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6 Answers

Andee · Answer 1 · 2025-01-05T16:32:21+00:00

If the previous steps fail, seek professional repair services. A certified Samsung technician can diagnose the problem accurately. While this might involve some cost, it’s a reliable way to understand and fix potential internal damages.

Ritchie · Answer 2 · 2025-01-02T18:33:39+00:00

Inspect your device for external and internal damage. Start by:
1. Examining the phone for visible cracks or dents.
2. If no external damage is visible, it might still have internal issues. The drop could have dislodged internal components, so a deeper inspection by a professional might be required.

Damiana · Answer 3 · 2024-11-27T01:40:51+00:00

Lastly, check if your warranty covers the repair. If your Samsung A5 is under warranty, contact Samsung Support. They might offer a repair or replacement at no cost, but ensure to provide detailed information about your issue.

Ashleigh · Answer 4 · 2024-11-24T10:54:20+00:00

First, try rebooting your Samsung A5 to see if it’s just a temporary glitch:
1. Hold down the power button and the volume down button together for about 10 seconds until the phone restarts.
2. If this doesn’t work, connect your phone to a charger to check for any signs of life, such as the charging indicator or vibrations.

Silvio · Answer 5 · 2024-11-16T14:08:06+00:00

Ensure you back up your phone before attempting any fixes. You can use Samsung Kies or Smart Switch to back up your data via a computer. Connect your Samsung A5 and follow the software prompts to secure your data, which is crucial before proceeding with repairs.

Adel · Answer 6 · 2024-11-16T08:00:45+00:00

You can attempt to start your phone in Safe Mode, which disables third-party apps and may help determine if the issue is software-related:
1. Press and hold the power button until the Samsung logo appears.
2. Release the power button and immediately press and hold the volume down button.
3. Continue holding it until the phone finishes restarting and ‘Safe Mode’ appears in the bottom-left corner.
4. If the screen works in Safe Mode, the problem could be due to a third-party app.