What can I do if my Kobo Aura H20 is showing a blank page and has bugged restoring?
What can I do if my Kobo Aura H20 is showing a blank page and has bugged restoring?
I’ve been experiencing a frustrating issue with my Kobo Aura H2O. Whenever I try to restore it, the device often ends up displaying a blank page. It’s really annoying because the blank screen appears unexpectedly and leaves me unable to access any of my books or settings. This problem seems to persist no matter how many times I attempt the restore process. I’ve tried resetting the device and even connecting it to my computer for a manual restore, but nothing seems to work. The blank page just won’t go away, and the whole restoring process appears to be bugged. I spend a lot of time trying to troubleshoot this issue, but it’s starting to feel like an endless loop. Has anyone else encountered this problem with their Kobo Aura H2O, and if so, how do you deal with it?
6 Answers
Reformatting the Kobo Aura H2O managed to fix the bugged restoring process for me. I connected my device to my computer using a USB cable, opened File Explorer (on Windows), located my Kobo, right-clicked it, and chose to format it with the FAT32 file system. Once formatted, I safely ejected the device and restarted it. The setup process cleared out the issues, and I was able to restore it without seeing a blank page anymore.
What helped me was addressing a potentially corrupted database. Here’s the procedure:
- Connect your Kobo Aura H2O to a computer.
- Locate and navigate to the ‘.kobo’ directory.
- Find the ‘KoboReader.sqlite’ file and create a backup by copying it to another location on your computer.
- Delete the original ‘KoboReader.sqlite’ file from the device.
- Eject the Kobo properly and reboot it, allowing it to rebuild the database.
This approach resolved the blank screen and bugged restoring issue for me.
Check for software updates! Here’s my process:
- Visit the Kobo Plus website and log into my account.
- Ensure the Kobo Aura H2O is connected to a Wi-Fi network.
- Navigate to the settings menu on the device and check for available software updates.
- Download and install any updates.
After updating the software, the blank page and restore issues were resolved.
Contacting Kobo support offered me a tailored and definitive solution. Here’s the concise way I addressed it:
- Reached out through Kobo’s official website support page.
- Provided a detailed description of my problem.
- After verifying my device information, the support team provided specific troubleshooting steps including resetting configurations.
- Followed these steps exactly as they described.
Professional help was essential in fixing the persistent blank page and restore issues.
I ran into the same issue and found that reinstalling the firmware solved it. Here’s what I did:
- Downloaded the correct firmware for the Kobo Aura H2O.
- Connected the device to my computer and navigated to the ‘.kobo’ folder.
- Deleted existing update files.
- Copied the new firmware files into the ‘.kobo’ folder.
- Safely ejected the device and performed a hard reset by pressing and holding the power button for 10 seconds.
Following these steps, my device rebooted correctly, resolving both the blank page and the restore bug.
A factory reset might just do the trick! Here’s what I did:
- Powered off the device by holding the power button for 20 seconds.
- Pressed the power button for 1 second, released it, then held it down again until the factory reset options appeared.
- Selected the factory reset option and allowed the device to restart.
This cleared the bug and my Kobo Aura H2O was back to normal functioning.