Why is my iPhone 12 not ringing on incoming calls?

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Recently, I’ve been facing an annoying issue with my iPhone 12 where it doesn’t ring when I receive incoming calls. I’ve missed several important calls because of this. The phone is not on silent or Do Not Disturb mode, and the volume is set to a high level. Notifications seem to be working fine for other apps, but the ringer for incoming calls is non-responsive. I’ve tried restarting the device, but the problem persists. It’s puzzling and frustrating, as I rely on my phone for both personal and professional calls. I’m not sure what’s causing this issue and need to understand why my iPhone 12 is behaving this way.

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I experienced a similar problem with my iPhone 12 and found multiple solutions that worked for me:

  1. Check the Ringer Switch: It may sound simple, but ensure the ringer switch on the left side of your phone is not set to silent mode.
  2. Adjust Volume: Increase the volume by pressing the volume up button on the side or through the Settings > Sounds & Haptics.
  3. Do Not Disturb Mode: Verify the Do Not Disturb mode is not turned on by going to Settings > Do Not Disturb.
  4. Software Update: Make sure your iPhone’s software is up-to-date by going to Settings > General > Software Update.
  5. Custom Ringtones: If you use custom ringtones, revert to the default one and see if the problem persists.
  6. Restart Your iPhone: Restarting your device might help reset any temporary glitches causing the issue.
  7. Reset Settings: If all else fails, you can reset all settings without losing your data by going to Settings > General > Reset > Reset All Settings.
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The same issue drove me crazy until I uncovered that it was caused by a software glitch after an update. Here’s how I resolved it:

  • Network Settings: Reset network settings via Settings > General > Reset > Reset Network Settings. This doesn’t delete data but clears Wi-Fi passwords.
  • Airplane Mode: Toggle Airplane mode on and off to refresh network connections.
  • Restore iPhone: If temporary fixes don’t work, restoring your iPhone through iTunes or Finder can eliminate software-related issues.
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I believe the issue with your iPhone 12 could be due to a combination of settings and hardware checks:

  1. Ensure Notifications are Enabled: Go to Settings > Notifications > Phone and ensure Allow Notifications is turned on.
  2. Pairing Issues: Disconnect any Bluetooth devices to ensure your phone is not routing audio elsewhere.
  3. Stuck Receiver: A more rare issue, but debris or damage to the earpiece can mute the ringer. Cleaning or servicing might be necessary.
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From my experience working at an Apple Store, these unusual, intermittent issues likely mean there’s a deeper issue. Here’s a methodical approach you can try:

  1. Contact Apple Support: Sometimes, a representative can run diagnostics remotely.
  2. Visit Genius Bar: Schedule an appointment so a technician can inspect physical hardware.
  3. Review Call Blocking and Identification: Unexpected settings changes could be affecting incoming calls.

Overall, Apple’s professional channels can often pinpoint problems beyond standard troubleshooting.

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Given your problem, it might be related to settings or software. When my iPhone 12 had this issue, certain overlooked settings contributed. Here’s my two-step solution:

  1. Full Volume Contact: For key contacts, set up Emergency Bypass in their contact details, which allows their calls to ring even in DND mode.
  2. AssistiveTouch: Enable AssistiveTouch from Accessibility settings and map double-tap to “Mute.” This provides a visual cue and control to ensure sound is always on.
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