What should I do if I encounter a windows 11 black screen reboot while watching prime?

A possible cause for your issue might be overheating. When a computer overheats, it can shut down to prevent hardware damage, manifesting as unexpected reboots. Check if your fans are working correctly and ensure your computer is in a well-ventilated area. Moving your setup to a cooler spot or cleaning your fans to remove any dust buildup might solve your problem.

The black screen reboot problem when watching Prime on Windows 11 could be due to several factors, and you might need to try a combination of fixes:
1. Disable integrated graphics: If you’re using a dedicated GPU and do not require the integrated graphics, disable it via the BIOS.
2. Check power supply: Ensure your power supply unit (PSU) is sufficient for your system’s requirements. An underpowered PSU can result in these types of crashes.
3. Run hardware diagnostics: Use Windows Memory Diagnostic or third-party tools to check for hardware failures. Sometimes, failing RAM or a malfunctioning SSD/HDD could be a problem.

1. Disable Fast Startup: Sometimes the fast startup feature in Windows can cause issues. Go to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable and uncheck “Turn on fast startup.”
2. Check event logs: Open Event Viewer (type it in the search bar) and look under Windows Logs > System. Here, you can see the events at the time of the crash. Look for critical errors and take note of any IDs or messages that can be helpful to research online.
3. Rollback recent updates: If this issue started after a recent Windows update, try rolling back the update. Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates.

A friend of mine encountered a similar issue, and after much trial and error, they pinpointed it to a conflict with their display drivers. They resolved it by uninstalling their current graphics drivers and then reinstalling the latest version from the manufacturer’s website, specifically tailored for Windows 11.

I’ve experienced similar issues in the past, and what helped me was tweaking the playback settings within the Prime Video app. By lowering the streaming quality, the system demanded fewer resources, which helped avoid taxing the graphics card and CPU to the point of crashing. It’s not a complete fix, but it’s been a good temporary measure for me.

1. Check for software updates: First, make sure both your Windows 11 operating system and Prime Video app are up-to-date. Sometimes, software developers release updates that fix these kinds of bugs.
2. Update your graphics drivers: Go to your device manager and check if there are any updates available for your graphics card drivers. Having the latest drivers can solve compatibility issues.
3. Disable hardware acceleration: If your browser or app has hardware acceleration enabled, try disabling it. This option is usually in the settings menu.
4. Run a system file check: Open Command Prompt as an administrator and run the command sfc /scannow. This will check for and repair corrupted system files that might be causing your system to crash.
5. Adjust power settings: Sometimes, power settings can cause unexpected reboots. Go to your power options in the control panel and ensure that your system is set to high performance.
6. Check for overheating: Make sure your device isn’t overheating. Clean any dust out of your machine and ensure that it has proper ventilation.
7. Uninstall and reinstall the app: Sometimes a fresh install of the Amazon Prime Video app can sort out any application-specific issues.
8. Temporarily disable antivirus software: Your antivirus might be causing conflicts. Try disabling it temporarily to see if the issue resolves.