Why can’t I make or receive calls or SMS on Nokia G11 Plus?
Why can’t I make or receive calls or SMS on Nokia G11 Plus?
I’ve been experiencing an issue with my Nokia G11 Plus where I am unable to make or receive calls, as well as SMS messages. It’s incredibly frustrating because this problem disrupts my daily communication, especially when I need to stay in touch with family, friends, and coworkers. When I try to make a call, it either fails to connect, displays an error message, or simply drops the call before it even rings. Similarly, when someone tries to call me, they report that my phone goes straight to voicemail, or the call doesn’t come through at all.
On top of that, sending and receiving SMS messages has become impossible. My texts either show as ‘sending’ indefinitely, return a failure notice, or do not appear at all on the recipient’s phone. The same goes for incoming messages—they don’t arrive, or if they do, it’s hours later. I’ve already checked my carrier’s network coverage, made sure my phone plan is active, and tried restarting my device multiple times. Despite these efforts, the issues persist, leaving me puzzled and in need of help to understand why my Nokia G11 Plus is not functioning as it should when it comes to basic call and text features.
7 Answers
A hardware issue could be the underlying cause of call and SMS failures on your Nokia G11 Plus. Here’s a detailed approach to diagnosing potential hardware problems:
- Internal Antenna: Ensure your phone’s antenna is not damaged, which requires professional inspection.
- Baseband Processor: This critical component manages radio communications. If it’s faulty, it could disrupt calls and texts. A technician’s evaluation may be necessary.
- Moisture Damage: Even slight moisture can cause significant issues. Examine for any signs of water damage inside the SIM tray or other ports, and take appropriate action.
Software conflicts or buggy apps might be the reason behind your Nokia G11 Plus unable to make or receive calls and SMS. Here’s a structural guide to tackle the issue:
- Reboot in Safe Mode: This helps to isolate and identify if any third-party apps are causing the issue. To enter safe mode:
- Hold the power button until the Power off option appears.
- Long press Power off until a Reboot to safe mode prompt appears, then tap OK.
- Clear Cache Partition: Clearing your phone’s cache can eliminate any temporary glitches. To do this:
- Switch off your phone.
- Press and hold Volume Up and Power buttons together until the recovery menu displays.
- Use volume buttons to scroll to Wipe Cache Partition and confirm with the power button.
- Once complete, restart your device.
- Perform Factory Reset: If all else fails, a factory reset often resolves stubborn issues. Remember to back up your personal data first. To perform a factory reset:
- Head to Settings.
- Select System, then Reset options.
- Tap on Erase all data (factory reset) and confirm.
Several factors could be contributing to your Nokia G11 Plus not making or receiving calls or SMS. Here’s a multi-faceted approach you might find useful:
- Check SIM Card: Start by ensuring your SIM card is properly inserted. It’s worth removing it, giving it a gentle wipe, and reinserting it securely.
- Carrier Network: Sometimes, network outages are the culprit. Verify with your carrier if there’s an ongoing service interruption in your area.
- Software Updates: Outdated software can lead to connectivity problems. Check for pending software updates in your settings and install any available ones.
- Blocked Numbers: Accidental blocking of contacts can happen. Double-check the blocked numbers in your phone app settings.
Updating the Access Point Name (APN) settings on your Nokia G11 Plus can sometimes resolve connectivity issues. Follow these steps to update the APN settings:
- Open Settings.
- Go to Network & Internet.
- Select Mobile Network.
- Tap Advanced, then Access Point Names.
- Ensure the APN settings match those provided by your carrier. If not, you may need to enter them manually.
A proper APN configuration is critical for uninterrupted cellular service and data.
A similar problem occurred with my Nokia phone, and it was fixed following these simple steps:
1. Enable Airplane Mode for a few seconds and then turn it off. This action can reset your phone’s network connection.
2. Manually select your carrier in network settings under Mobile Networks.
3. Contact your carrier and ask them to refresh your network settings from their end.
4. If all else fails, test with another SIM card to check if the issue is with your current one.
You might want to start by examining the network settings on your Nokia G11 Plus. It’s not uncommon for network configurations to get altered, which could lead to call and SMS issues. Here’s a quick guide:
- Open Settings.
- Navigate to System.
- Select Advanced.
- Choose Reset options.
- Tap on Reset Wi-Fi, mobile & Bluetooth.
- Confirm the reset.
By resetting the network settings, you can often resolve minor connectivity issues and restore normal phone functionality.
The inability to make or receive calls or SMS on your Nokia G11 Plus might be due to carrier restrictions. In my experience, resolving this involved getting in touch with my network provider. Here’s what you should do:
- Contact your carrier’s customer service and ask if there are any blocks or restrictions on your account.
- Ensure your bill payments are up to date. Service may be interrupted due to unpaid bills.
- If you are on a prepaid plan, make sure you have sufficient credit to cover calls and texts.
Addressing these concerns with your provider can often solve the connectivity issues instantly.