Why did Xbox Series S unpair from controller mid game?

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I’ve been having an incredibly frustrating issue with my Xbox Series S. During intense gaming sessions, my controller randomly unpairs from the console. It happens frequently, always at the worst moments. For example, I’ll be in a crucial part of the game, fully immersed, and suddenly, my controller stops responding. The Xbox button flashes as if trying to reconnect, but the game doesn’t pause, leaving me vulnerable. I’ve tried fresh batteries and even swapped controllers, but the issue persists. This disruption is a major problem for my gaming experience, and I’m unsure what’s causing it.

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7 Answers

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A primary culprit for unpairing could be the auto-sleep settings on the controller. When idle, the controller may go into sleep mode, disrupting the connection. You can disable this feature:
1. Open the Guide by pressing the Xbox button.
2. Navigate to Profile & system > Settings > General.
3. Select ‘Power mode & startup’ and find the controller auto-sleep settings.
4. Disable it or extend the time before it turns off.
This keeps the controller active longer, reducing interruptions.

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The Xbox Series S controller might unpair mid-game due to wireless interference. In my experience, having multiple Bluetooth devices near the console can result in connectivity problems. Wireless headphones, Wi-Fi routers, and even microwaves can cause issues. Reducing the number of active wireless devices near your Xbox might improve the connectivity between your controller and the console.

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The physical distance and obstructions like walls between your controller and the Xbox Series S might cause disconnects. These consoles use wireless signals, which can be compromised by physical barriers or even your body blocking the signal:
1. Keep the controller in line-of-sight with the console.
2. If you have a large room, move closer to the console.
Ensuring a clear path for the wireless signal can help maintain a stable connection.

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Battery issues are often the root cause of controllers unpairing from the Xbox Series S during demanding games. Despite using fresh batteries, sometimes battery contacts might not be clean, or the battery pack could be slightly loose. Make sure to:
1. Remove the battery pack and inspect the contacts for dirt or corrosion.
2. Clean the contacts gently with a dry cloth.
3. Re-seat the battery pack firmly to ensure it’s secure.
This simple check often resolves the disconnection issue.

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Firmware could be a potential issue. Connectivity problems might arise due to outdated firmware on your Xbox Series S or the controller. Here’s what you can do:
1. Turn on your Xbox Series S and go to Settings.
2. Navigate to Devices & accessories.
3. Select the controller and check for firmware updates.
4. If an update is available, follow the on-screen instructions to update both the controller and the console.
After updating, restart your Xbox and see if the issue continues.

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Occasionally, software bugs can cause the Xbox Series S controller to unpair. Perform a system restart and a soft reset of the controller:
1. Press and hold the Xbox button on the console for 10 seconds to shut it down.
2. Unplug the power cable from the back and wait for 10 seconds.
3. Plug it back in and power up your console.
For the controller:
1. Press and hold the Xbox button to turn off the controller.
2. Wait a few seconds, then turn it back on.
These steps reset the connection and clear minor glitches.

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Sometimes, the USB cable used for wired connections can cause the controller to unpair if it’s damaged or not connected properly. Even if you connect wirelessly, a faulty cable can affect connectivity:
1. Check the USB cable for any visible damage.
2. Ensure the cable is firmly connected to both the controller and the console.
3. Try a different USB cable to see if the issue persists.
Switching to a good-quality cable can solve these intermittent pairing problems.

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