Why does my PS4 say ‘connect to the internet is turned off’?
Recently, I’ve been encountering an issue with my PS4 where it shows an error message stating that ‘connect to the internet is turned off.’ This has been really frustrating because I can’t access any online features or play multiplayer games. I’ve checked my internet connection, and it seems to be working fine on other devices, so I’m puzzled why my PS4 is the only device having trouble. I’ve tried restarting the console and even resetting my router, but nothing seems to fix the problem. Has anyone else experienced this issue and what might be causing it? I’m starting to wonder if there’s something wrong with my PS4’s network settings or if there’s a deeper issue at play.
7 Answers
Your PS4 might have a hardware issue. In my case, the Wi-Fi module was defective, causing similar network errors. Test your PS4 using an Ethernet cable. If it connects, the Wi-Fi module could be the culprit, requiring repair or replacement. This is a bit uncommon but worth considering if software solutions don’t help.
It is also possible that the problem lies with the PlayStation Network (PSN) itself. Here’s what you can do: 1. Visit the PSN status page to confirm if there’s ongoing maintenance or a service disruption. 2. If PSN is down, you won’t be able to connect online until the issue is resolved on their end. Regularly checking the status page can save you from unnecessary troubleshooting when the problem is due to PSN.
It might be due to a temporary software glitch. I had a similar problem, and the following steps worked for me: 1. Hold the power button until you hear two beeps to start the PS4 in Safe Mode. 2. Once in Safe Mode, select Rebuild Database. 3. Allow the process to complete and then restart your console. This should hopefully resolve the error and allow you to connect to the internet once again.
One possible reason could be that your PS4’s network settings are incorrect. To rule this out, try the following: 1. Navigate to Settings > Network > Set Up Internet Connection. 2. Choose either ‘Use Wi-Fi’ or ‘Use a LAN Cable’. 3. Follow through with the Easy setup. 4. If this doesn’t work, go for Custom Setup and enter your IP and DNS settings manually. Using Google DNS (8.8.8.8 and 8.8.4.4) can sometimes solve the issue.
Changing your PS4’s MTU settings worked for me when I faced this issue: 1. Go to Settings > Network > Set Up Internet Connection. 2. Select your connection method (Wi-Fi/LAN). 3. Choose Custom setup and keep the default settings until you reach MTU. 4. Adjust the MTU value to 1473 and continue. This tweak often helps in resolving certain network problems.
Another potential issue could be with your router’s settings. Here’s a more technical approach you can take: 1. Access your router’s admin page. 2. Check to ensure MAC address filtering isn’t blocking your PS4. 3. Update the router firmware to the latest version available. 4. After making these changes, restart your router and try reconnecting your PS4.
