Why does only speakerphone work during calls, and I can’t use the normal phone mic?

Question

59 viewsDecember 21, 2024Phone

Meachella

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I am facing an issue with my phone where the only way I can make calls is by using the speakerphone. Whenever I switch back to the normal mode, the person on the other end can’t hear me, as the phone’s primary microphone doesn’t seem to work. This has been frustrating, especially during important calls when I need privacy or when I’m in a public place. I haven’t dropped my phone or exposed it to any water that could have damaged the mic. I’ve also tried restarting my phone, but it didn’t help. This problem started unexpectedly, and I’m unsure if it’s a software glitch or if there’s something physically wrong with the microphone itself. Using speakerphone all the time isn’t practical for me, and I’m looking for any insights into what might be causing this issue.

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10 Answers

Caitlyn · Answer 1 · 2025-01-06T20:12:59+00:00

A factory reset can often solve persistent issues. This should be a last resort, as it restores your phone to its original state and deletes all data. Backup important data first. Navigate to Settings -> System -> Reset Options -> Erase All Data (Factory Reset), and set up the phone again without restoring apps right away to verify if the mic works.

Parr · Answer 2 · 2025-01-04T17:17:50+00:00

Rolling back to a previous OS version or uninstalling recent updates can sometimes fix the problem. Bugs introduced in new software can cause unforeseen issues. Look online for guides specific to your phone model for step-by-step instructions on how to perform a rollback if you suspect recent updates as the cause.

Hughes · Answer 3 · 2025-01-03T09:56:24+00:00

Testing in Safe Mode can help determine if an app is causing the issue. Safe Mode runs the device with default applications only, which helps isolate the problem. To enter Safe Mode, press and hold the power button, then hold down on ‘Power off’ until you see the Safe Mode prompt. Restarting your phone will exit Safe Mode.

Frederick · Answer 4 · 2025-01-03T09:21:00+00:00

Resetting your network settings might resolve the microphone issue. While this won’t erase personal data, it will refresh all network configurations, which could be causing the problem. To do this, go to Settings -> System -> Reset Options -> Reset Wi-Fi, Mobile, & Bluetooth. Check if the normal mic starts working post-reset.

Balbina · Answer 5 · 2024-12-30T21:54:45+00:00

Bluetooth devices can sometimes create conflicts with the phone’s mic. Try turning off Bluetooth and see if your regular mic works. Check under Bluetooth settings to ensure no residual connections are causing the mic problem.

Gianluigi · Answer 6 · 2024-12-28T15:01:27+00:00

Sometimes, updating your phone’s software can fix such problems. Ensure your device and all apps are running on the latest version. Manufacturers frequently release updates known to resolve issues like these. Navigate to Settings -> About Phone -> System Updates and carry out any pending updates.

Valiant · Answer 7 · 2024-12-28T00:21:22+00:00

Accessories like headphones or AUX cables can sometimes interfere with the mic functionality. Remove any connected accessories and check if the issue persists. Inspect the headphone jack to ensure there’s no debris lodged inside that might be signaling the presence of an accessory.

Farria · Answer 8 · 2024-12-23T22:45:07+00:00

Software glitches are often the root of such peculiar problems. You should start by checking if any recent updates or newly installed apps could be interfering with your microphone. Boot your phone into safe mode to see if the issue persists. Safe mode disables third-party apps temporarily, which can help identify a rogue application causing the problem.

Elisheva · Answer 9 · 2024-12-23T22:14:31+00:00

Use diagnostic tools or apps to test your phone’s microphones. These tools can help determine if it’s a primary mic failure or another issue. Search for reputable diagnostic apps in your app store, download one, and follow its instructions to get more precise insights into the functionality of your phone’s microphones.

Treyvon · Answer 10 · 2024-12-23T10:33:05+00:00

The microphone could be physically blocked with dirt or debris. It’s worth examining the microphone port carefully and cleaning it with a small brush or compressed air. If cleaning doesn’t help, this might indicate a serious hardware issue which could require professional repair. Visiting a service center for a thorough check-up might be necessary.