Why has my macOS printer disappeared after a few hours?

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Why has my macOS printer disappeared after a few hours?

Recently, I’ve been facing an odd issue with my macOS setup where my printer, initially connected and working fine, disappears after a few hours. It frustrates me because there’s no obvious trigger causing the printer to vanish from the system. After the initial setup, I successfully printed documents, but when I return later, macOS no longer recognizes the printer, and it doesn’t appear in the printer settings. I’ve checked all connections, the printer’s power status, and tried re-adding the printer via system preferences, but it wouldn’t show up. This consistent problem leaves me puzzled, and I’m seeking insights from others who might be experiencing a similar issue with macOS.

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6 Answers

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I had the same problem, and here’s what worked for me:

  1. Restart: First, try restarting both your Mac and your printer. A simple reboot can sometimes solve connectivity issues.

  2. Update Software: Ensure your macOS and printer drivers are up to date. Periodic software updates can resolve such bugs.

  3. Re-add the Printer: Go to System Preferences -> Printers & Scanners. Remove the printer and then add it again by clicking the plus button. This refreshes the connection.

  4. Network Consistency: For network printers, verify the printer and your Mac are on the same network. Inconsistent network settings can cause the printer to disappear.

  5. IP Connection: Instead of using Bonjour, add the printer using its IP address. This often leads to a more stable connection.

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This issue can be a real headache. Here’s a detailed approach I took:

  1. Conflict with Other Devices: I suspected a conflict. By turning off all other network-connected devices, I found my security camera shared the printer’s IP, causing intermittent drops.
  2. Manual IP Change: I assigned a new IP to the printer through its control panel, which solved the conflict.
  3. Printer Logs: Checking the logs through the printer’s web interface gave me exact reasons for disconnection.
  4. Apple Support: When all else failed, Apple Support provided additional diagnostics and solutions.
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From my experience, it’s most likely a software glitch. Here’s a quick checklist:

  • Ensure Up-to-Date Software: Both macOS and printer drivers need to be the latest version.
  • Remove and Reconnect: Often removing the printer in System Preferences and then adding it back resolves the issue.
  • Network Connection: Ensure both devices are properly connected to the Wi-Fi.
  • Use Alternative Connection Methods: If a wireless connection is unstable, consider using a USB connection.
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A friend faced something similar and recommended these steps:

  1. Remove and Reinstall: Sometimes, all you need to do is remove the printer from System Preferences and add it back.
  2. Use Static IP: Setting a static IP for your printer can help maintain a stable connection.
  3. Firmware Update: Make sure your printer firmware is up to date. This can resolve many issues.
  4. Energy-Saving Settings: Adjust any energy-saving features on your printer to prevent it from going offline.
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Here’s what worked for me in a less technical way:

  1. Simply Restart Everything: Often a restart is all that’s needed. Try restarting your Mac and your printer.
  2. Reconnect to Network: Double-check both devices are on the same Wi-Fi network, especially if they were powered off.
  3. Driver Updates: Make sure to download the latest drivers from the printer’s official site. This solves many issues.
  4. Re-add Printer: Go to System Preferences, remove, and re-add the printer. This can refresh the connection.
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Facing this issue really puzzled me. What eventually fixed it was modifying the printer’s sleep settings:

  • Printer Manual: I consulted the printer’s manual to access advanced settings. Energy-saving modes tend to disable wireless connectivity after a span of inactivity.

  • Adjust Sleep Duration: I set the sleep duration to ‘Never’. This kept the printer continuously active.

  • Static IP Address: Assigning a static IP to the printer helped stabilize the connection as the Mac could always link to the right address.

  • Router Check: I also checked my router for IP conflicts. Some routers might block or complicate connections around specific IP ranges.

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