Why have voicemails disappeared on my iPhone?

Why have voicemails disappeared on my iPhone?
I’ve recently noticed that all my voicemails have disappeared on my iPhone. This is quite frustrating as I rely heavily on these messages for both personal and professional reasons. It seems like one moment they were there, and the next they were gone without any warning. I’ve tried restarting my phone and checking my settings, but nothing seems to bring them back. The visual voicemail app just shows no new or saved messages. I’m worried about missing important information or not being able to retrieve those messages ever again. Has anyone else experienced this issue? What could be causing my voicemails to vanish like this, and is there any way to understand what’s happening?
7 Answers

Restoration from a previous iCloud or iTunes backup could be another way to retrieve disappeared voicemails. If you regularly back up your iPhone, you can restore a recent backup that might have your voicemails. This process, however, will overwrite any new changes made after the backup date:
- Connect your iPhone to your computer and open iTunes (or Finder for macOS Catalina and above).
- Select your device.
- Choose Restore Backup.
- Select a backup and click Restore.
- Wait for the process to complete, keeping your device connected.

Your phone might be incorrectly fetching your visual voicemails, which can happen due to various reasons, including a corrupted database. Resetting the network settings can sometimes resolve this issue:
- Go to Settings.
- Tap on General.
- Scroll down and tap on Reset.
- Select Reset Network Settings.
- Enter your passcode if required and confirm the reset.
This action will reset your Wi-Fi and cellular settings but will keep data intact. After doing this, your phone will reconnect to your carrier network and could potentially fix any retrieval issues with voicemails.

One potential reason your voicemails may have disappeared on your iPhone is an issue with your carrier network. Sometimes, network problems can lead to temporary loss of voicemail data. You can try toggling the Airplane Mode on and off to reset your network connection. Alternatively, contacting your carrier might help to determine if there’s an outage or issue on their end affecting your voicemail.

Your voicemails might have disappeared due to an iOS update glitch. After a software update, certain settings and data may be affected. Go to Settings, then General, and select Software Update to check if there’s a recent update that could be causing the problem. If that’s the case, a restart could help. Sometimes, performing a forced restart by holding down the Power and Home buttons simultaneously until the Apple logo appears can resolve this type of issue.

There’s a possibility that your voicemail storage is full, and newer messages are not being saved. To check, open your Phone app and go to Voicemail to see if you have a lot of stored messages. Delete old or unnecessary voicemails to free up space. Also, verify that the voice message settings on your carrier’s system have not been altered, accidentally limiting storage capacity.
- Open the Phone app and tap Voicemail.
- Delete old messages by swiping left on each voicemail and pressing Delete.
- Check your carrier’s voicemail settings and adjust if needed.

There’s always a chance that a known iOS bug is causing this issue. Apple occasionally releases updates that inadvertently introduce glitches affecting certain apps and features, including voicemail. Keeping your device operating system updated is crucial. If an update caused the issue, Apple would likely release a subsequent update to address it. Check for iOS updates by going to Settings > General > Software Update and installing any available updates.

Voicemails can sometimes disappear due to misconfigured settings on the iPhone itself. Check your voicemail settings to ensure everything is correctly configured. Here’s how:
1. Go to Settings and tap Phone.
2. Select Change Voicemail Password and enter a new password.
3. Go back, and then tap on Cellular.
4. Toggle Cellular Data off and then on again.
5. Wait for a few minutes and check if your voicemails reappear.
These steps often help refresh the voicemail configuration and may recover missing messages.