Why is my Mac mouse scrolling not working?

Question

45 viewsJune 11, 2024Laptop

Kiyoko

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I recently encountered an issue where my Mac mouse scrolling is not working, and it’s becoming quite frustrating. The scroll function was essential for my daily tasks, and it’s puzzling me why it suddenly stopped. I’ve tried reconnecting the mouse and even rebooting my Mac, but the problem persists. The rest of the mouse functions like clicking and moving the cursor seem to be working fine, which makes it even more confusing. I’m noticing that regardless of the application I’m using, the scroll just doesn’t respond. This issue is really affecting my workflow, and I’m not sure what could be causing this or where to begin troubleshooting. Has anyone experienced something similar or have any ideas about what might be going wrong?

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5 Answers

Jonina · Answer 1 · 2024-11-09T01:56:18+00:00

I had a similar issue a few months ago, and it turned out to be something quite simple: the mouse firmware needed updating. You can check if there’s a firmware update for your mouse by going to the manufacturer’s website. Download and install any updates available. If that doesn’t work, you might also want to test the mouse on another device to see if the problem is with the mouse itself or if it’s a software issue on your Mac. A friend of mine found out their problem was due to a third-party app that controlled their mouse settings. Disabling or uninstalling any such app might resolve your issue. Lastly, if you use a Bluetooth mouse, try disconnecting and then reconnecting it through the Bluetooth settings in System Preferences.

Dessa · Answer 2 · 2024-09-08T06:43:36+00:00

You’re definitely not alone in experiencing this sort of issue. One thing you might consider is checking your macOS for updates. Apple often releases updates that fix bugs and improve compatibility, which might help resolve the scrolling issue. To check for updates, go to System Preferences > Software Update and install any available updates. If updating macOS doesn’t work, try using a different mouse on your Mac to see if the problem persists. If the other mouse works fine, then your original mouse may be faulty, and you might need to replace it. Additionally, sometimes simply restarting your Mac in Safe Mode can fix peripheral-related issues. Restart your Mac and hold down the Shift key until you see the login screen, then log in and see if the scroll issue is resolved.

Reid · Answer 3 · 2024-09-07T17:31:41+00:00

I’ve encountered this issue before, and what worked for me was resetting the PRAM (Parameter RAM) on my Mac. To reset PRAM, restart your Mac and hold down the Option + Command + P + R keys until you hear the startup sound for the second time. Release the keys after that, and let your Mac boot up normally. This often resets certain settings that can cause hardware issues. Another quirky fix I stumbled upon was adjusting the USB or charging cable if using a wired mouse. Sometimes, a loose connection can cause intermittent functionality problems. If these suggestions don’t work, consider reaching out to Apple Support for more specialized assistance. Their tech support can often provide solutions tailored to the specific model and system configuration you are using.

Blakely · Answer 4 · 2024-08-20T16:20:05+00:00

It sounds like you’ve already tried some basic troubleshooting steps, which is a good start. You might want to check the mouse settings in your system preferences. Sometimes, settings can get changed accidentally. Go to Apple Menu > System Preferences > Mouse and see if the scrolling option is turned off or if its speed is set unusually low. If everything looks normal there, try cleaning the mouse sensor. Dust and dirt can interfere with the scrolling mechanism. Use a soft cloth to gently wipe around the sensor area. Sometimes, resetting the SMC (System Management Controller) on your Mac can also help resolve hardware issues. For this, you can follow the specific instructions for your Mac model available on Apple’s support page.

Laurence · Answer 5 · 2024-07-24T14:32:08+00:00

I understand how frustrating it can be when your Mac mouse won’t scroll, especially when you rely on it for your daily tasks. Here are a few things you can try:

Check the Mouse Battery: If you’re using a wireless mouse, make sure the battery isn’t low. Sometimes a low battery can cause unpredictable behavior.
Run Disk Utility: Go to Applications > Utilities > Disk Utility, and then run a ‘First Aid’ check on your Mac’s hard drive. This can fix underlying issues that might be affecting your peripherals.
Use a Different User Account:
Create a new user account by going to System Preferences > Users & Groups.
Log into this new account and test the mouse. If the problem doesn’t occur, it might be an issue with your original user profile.
Third-Party Software Conflicts: If you’ve installed software that customizes mouse behaviors, try disabling or uninstalling it to see if it resolves the issue.
Contact Support: If none of these methods work, you might need a more thorough diagnosis. Contact Apple Support or visit an Apple Store for further assistance.

I hope one of these solutions works for you! It can be a bit of a process, but it’s usually fixable with a bit of troubleshooting.