Why is part of the Surface Book 3 touchscreen not working?

Question

47 viewsJune 24, 2024Laptop

Francois

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I have been experiencing an issue with my Surface Book 3 where only part of the touchscreen is not responsive. It’s strange because the rest of the screen works perfectly fine, and I haven’t dropped or damaged the device in any way. I’ve tried cleaning the screen, rebooting the device, and even doing a soft reset, but nothing seems to resolve the problem. The unresponsive area of the touchscreen makes it challenging to use certain features and apps, as I cannot reliably interact with that portion of the screen. This partial touchscreen functionality has become really frustrating, and I’m looking for some insights into why this might be happening.

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5 Answers

Oxley · Answer 1 · 2024-10-28T14:32:24+00:00

For me, the issue was a digitizer problem. I ruled out software issues first. Microsoft support suggested their hardware diagnostic tests, which showed the digitizer malfunction. I needed a professional repair, and after sending it in, my touchscreen was fully functional again.

Adrianne · Answer 2 · 2024-09-01T13:58:32+00:00

I faced a similar issue with my Surface Book 3. Here’s how I fixed it:

Clean the Screen: Sometimes, dirt or smudges interfere with touch sensitivity. Use a microfiber cloth with a bit of screen cleaner.
Restart: Restarting your Surface can solve glitches. Hold the power button for 10 seconds and restart.
Update Drivers: Go to Device Manager, find the touchscreen driver, and check for updates. This can improve responsiveness.
Recalibrate the Touchscreen: In the Control Panel, navigate to Hardware and Sound > Tablet PC Settings, and select Calibrate.
Windows Updates: Ensure your OS is updated through Settings > Update & Security > Windows Update.

Jeanique · Answer 3 · 2024-08-31T05:55:10+00:00

When part of my Surface Book 3’s touchscreen stopped working, it turned out to be a hardware issue. Software fixes failed, so I went to the Microsoft Store. The technician found a touchscreen defect and replaced the part. If you’re under warranty, let a professional diagnose and fix it.

Peri · Answer 4 · 2024-08-25T22:58:22+00:00

One method that worked for me involved a complete shutdown process to refresh the hardware:
1. Long Shutdown: Hold the power button for 30 seconds.
2. Power + Volume Up: Simultaneously press and hold the power button and volume-up button for 15 seconds.
3. Restart: Release both buttons, wait 10 seconds, and restart the Surface Book 3.
This reset the hardware and fixed my touchscreen issue.

Ailey · Answer 5 · 2024-08-25T12:14:29+00:00

I had a similar malfunction with my Surface Book 3’s touchscreen. A system glitch caused it. Here’s how I fixed mine:
1. Device Manager: Press Windows + X, select Device Manager.
2. HID-compliant Touch Screen: Expand Human Interface Devices and locate it.
3. Reinstall Driver: Right-click and uninstall, then restart your Surface Book 3. Upon reboot, the driver reinstalls automatically, resolving the issue.