Why won’t my J5 Prime Phone turn on?

When my J5 Prime Phone didn’t turn on, I contacted Samsung support. They suggested the following steps, which helped get it working again:

1. Boot in Safe Mode: To do this, turn off the phone. Press and hold the power button past the model name screen. Release the power button when the Samsung logo appears, then immediately press and hold the volume down button. Release when safe mode shows on the bottom left corner.
2. Wipe Cache Partition: Sometimes, the system cache gets corrupted. To wipe the cache partition:
3. Turn off the phone.
4. Press and hold the Volume Up, Home, and Power buttons simultaneously.
5. When the Samsung logo appears, release the Power button but continue to hold the other two buttons.
6. Use the Volume Down button to navigate to ‘Wipe Cache Partition’ and confirm with the Power button.
7. After the operation completes, navigate to ‘Reboot System Now’ and confirm.

I faced the same issue with my J5 Prime Phone. Here are the steps I took:

1. Check the Battery: Ensure the battery is properly seated and not swollen. If it is, it might need replacing.
2. Look for Software Issues: Connect your phone to a computer and use Samsung’s Smart Switch software to diagnose and possibly fix software-related issues.
3. Check for Overheating: If the phone feels unusually hot, let it cool down for a bit before attempting to turn it on again.
4. Factory Reset: As a last resort before going to a technician, you might consider a factory reset. Note that this will erase all data on the phone.
5. Boot into recovery mode by pressing Volume Up + Home + Power buttons.
6. Select ‘wipe data/factory reset’ using the Volume buttons to navigate and the Power button to confirm.
7. After the reset completes, select ‘reboot system now.’

I had a similar problem with my J5 Prime Phone a while back. This is how I approached the issue:

1. Soft Reset: Try a soft reset by holding down the power button and volume down button simultaneously for about 10-20 seconds.
2. Check for Physical Damage: Ensure there are no visible signs of damage or water exposure that could be affecting the phone’s internals.
3. Remove and Reinsert the Battery: If possible, remove the battery, wait a few seconds, then reinsert it and try turning the phone on again.
4. Use a Different Power Source: If you usually charge your phone from a wall outlet, try using a computer’s USB port or vice versa.

I’ve been there with my J5 Prime Phone not turning on. Here’s what worked for me:

1. Battery Swap: I had an old phone of the same model and swapped the batteries to ensure it wasn’t a battery issue.
2. External Battery Charger: I used an external battery charger to charge the battery outside the phone and then reinserted it.
3. Service Center Visit: Finally, none of the methods worked, and I had to visit a Samsung service center. It turned out there was an issue with the motherboard, and they fixed it under warranty. Sometimes the issue is beyond what we can troubleshoot at home, and professional help is necessary.

If your J5 Prime Phone will not turn on, the issue could be related to the battery. Here are a few steps you can take to troubleshoot:

1. Check the Charger and Cable: Ensure you are using the original charger and cable. Often, the problem lies in faulty charging accessories.
2. Inspect the Charging Port: Dust or lint can accumulate in the charging port, preventing charging. Use a clean, dry toothbrush to gently clean the port.
3. Charge the Phone: Plug it in and leave it to charge for at least 30 minutes. Sometimes the battery is so depleted that it needs time before it can show any signs of life.